These are the terms of service for NinjaWolf Studios – updated October 5, 2014.
Designs are completed according to the specifications provided by the client on the initial quote request form and initial consultations during the process of quoting your individual project – please be as specific as possible on the form for your design requirements. Communication regarding your project is a two-way street and we want to provide you with a final product with which you are 100% satisfied.
Estimated Time of Completion
An estimated time completion on your project is thirty (30) business days from the date of initial project payment made (this excludes weekends and U.S. holidays). 30 business days is a rough estimation on the time frame – depending on the complexity of your individual request, the order may take a bit longer, or could even be done much sooner. We will give you an estimated completion time on your project at the time of your order. We strive to accomplish it sooner than that, however we do have a very active queue of work – and once payment is made, your project is placed in that queue for completion.
Due to the current demand for our services, we will not consider any “Rush” orders without a 45% markup on the original design fees – this increase in fees makes up for the overtime required in order to complete a “Rush” order in the time frame you require.
Payments are accepted via personal check, cash, money order or PayPal – you are not required to have a PayPal account in order to pay via credit card. NinjaWolf Studios also provides billing via US Mail, if you prefer. (Note: orders exceeding $1,000.00 are subject to a 3% processing fee for online payment – if you’d rather avoid the processing fee; payments are always accepted via US Mail by method of business check, bank draft or money order). Our payment terms are typically 50% up front, upon execution of our agreement – with the remaining 50% due just prior to launch of your new web site on your domain.
Unless you have purchased a Website Maintenance package from us, any changes to the theme (beyond true bugs) after the approved, final product is launched on your site will incur additional fees. Minor changes will be considered without charge – we can talk about it at the time of implementation. Requested changes/modifications that were not included in the original quote will incur an hourly fee of $50/hour for completion.
Additional fees, after the final launch, will be incurred for future requests if:
- Your theme breaks after an upgrade to the software you are using.
- You add new plugins or features to your site that weren’t included in the original project.
- You’ve made changes or alterations to the code.
- Your site gets hacked or otherwise compromised, and you’ve lost your theme files due to a lack of backups.
Use of Artwork
Most of the images used in our site designs are obtained from free stock photo/imagery websites that allow a royalty free license; or from stock photography/illustration sites where the original image is purchased with a limited license – the cost of which is included in the quote we’ve provided to you, up to $20 per project – any imagery fees beyond that will be billed to the client at the start of the project.
Use of any non-licensed imagery is the sole responsibility of the client. Clients who provide images to us for use in their project assume risk of liability for use of those images. When in doubt, contact the original artist of the image for permission before providing it for us to use in your design project.
In regards to custom graphic, template and logo work you’ve purchased through NinjaWolf Studios (this refers to non-stock art, royalty free images from outside sources) – the rights for all works, templates, photographs, graphics and images that are created for your project by NinjaWolf Studios remains the intellectual property of NinjaWolf Studios.
You may use those images and renderings on your personal website, blog or home computer as long as proper copyright is noted. You may not alter, transform, or build upon those images in any way. These items are not licensed for commercial use, profit or redistribution – please contact us for information in regards to commercial licensing (ie: use for print advertising, t-shirts, merchandise, etc.).
It is the sole responsibility of the client to obtain support from the software company for the software program you are using to power your site and/or blog. NinjaWolf Studios does not provide ongoing technical support for these software programs. We will be happy, however, to provide you with useful links to the software’s knowledge base, support forums or other online documentation that may be helpful in getting you started using the software you have chosen. On occasion, one-on-one training sessions can be arranged with our staff billed at an hourly rate.
It is the SOLE RESPONSIBILITY OF THE CLIENT TO OBTAIN PROPER LICENSING with use of any software program.
Client assumes all responsibility for their files and templates.
Unless you have purchased a Website Maintenance package from us, minor updates and changes to your project are allowed for up to three (3) days from the completion of the website (this includes up to one hour per day total). Minor updates, changes, modifications and/or revisions to the blog design or website after the 3 day period will may incur additional fees, so please get back to us as soon as possible with any questions or minor modifications you may need.
Our reason for the 3-day window is simple: we have no way of knowing what modifications or changes were made once we’ve released the product on the clients site, so please let us know as soon as possible of any problems you come across so we can address them efficiently.
NinjaWolf Studios reserves the right to use project details (excluding your personal information) for promotional material, our portfolio and client testimonials, project case studies for education, training and promotional reasons.
NinjaWolf Studios requires 50% of the total estimated price prior to beginning your project, and the remainder upon completion. Once we begin work on your project, refund requests, for any reason, will be pro-rated in order for NinjaWolf Studios to retain fees for work that has already been completed up until the time of your requested project termination. Refunds will be considered on a case-by-case basis and we make every effort to work with you to ensure that payment terms and refunds are handled fairly and in a timely manner.